Dear IATE users,

Unfortunately the IATE site has encountered a few problems in the last couple of days. These problems appeared after an update of the IATE servers during Easter weekend.

The typical error message users receive after launching a query looks like this:

"The proxy was unable to fulfill your request because the computer does not appear to be functioning properly. While attempting to communicate with the server, the proxy encountered the following error: HTTP7766: error reading response header (Connection reset by peer) .........."

Our technical staff detected that the problem is linked to a wrong encoding of cookies on the IATE user's computers that occurs namely with Internet Explorer. An immediate workaround is to remove these cookies.

How to remove the cookies from Internet Explorer ?

In the menu, go to "Tools", then "Internet Options", and in the first tab "General", click on "Delete cookies".
Then close and re-open Internet Explorer. Then, reconnect to IATE.
This procedure can be repeated again later if needed.

In the meantime, our staff continues to work on a definitive solution to avoid this problem in the future.

We apologize for all the inconveniences caused by this problem.

Please, feel free to contact us for any further question.

Kind regards,

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IATE Support Team
Translation Centre for the Bodies of the EU


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DOMAIN CHANGE NOTICE: On 14 July cdt.eu.int changed to cdt.europa.eu
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